Why aren't my videos playing smoothly? Category : Setup / Operation StoreJet Cloud(10K) utilizes Wi-Fi 802.11 b/g/n where the maximum speed limit is 3MBps. Therefore, when the video bit rate exceeds the limit, lags would happen. Please check your video files to see if their bit rates exceed this constraint. Is the answer helpful? Related Can I use other APPs to access the media files in StoreJet Cloud (10K) other than with the StoreJet Cloud APP? I cannot read the content in my StoreJet Cloud (10K). It shows "write protect" or "please insert disk." Why can’t I find the StoreJet Cloud10K App in the App Store for download after upgrading my iPad to iOS11? Technical Support If the answer can't help you, you can contact the Tech Support Department Get Started